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British Airways and Ryanair investigated over refusing refunds to holidaymakers during lockdowns


BRITISH Airways and Ryanair are being investigated over whether they broke consumer laws by failing to refund holidaymakers during Covid lockdowns.

The Competition and Market Authority is looking into whether the airlines should have offered refunds to flights Brits couldn’t legally take due to Covid.

Reuters

British Airways and Ryanair are being investigated over Covid refunds[/caption]

During periods of lockdown across Britain, the airlines refused to give refunds to people that were lawfully unable to fly.

British Airways offered vouchers or rebooking and Ryanair providing the option to rebook.

But the CMA said this might have breached consumer laws.

CMA chief executive Andrea Coscelli said: “While we understand that airlines have had a tough time during the pandemic, people should not be left unfairly out of pocket for following the law.

“Customers booked these flights in good faith and were legally unable to take them due to circumstances entirely outside of their control. We believe these people should have been offered their money back.”

More to follow…

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