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Flight secrets: Cabin crew reveal what they really think of passengers on a plane


Flight attendants often make passengers more comfortable by greeting them onboard a flight. They also do this to direct fliers to their correct seats and to spot anyone who may need help, cause danger to the flight and who may be in first class. One flight attendant of 25 has revealed what they really think of passengers when they greet you at the aircraft door.

Taking to Reddit to express her thoughts, one flight attendant said: “Greeting passengers at the door requires concentration on several levels.

“Of course the objective is to make you feel welcome and comfortable, and I try very hard to give the impression that I’m warm, approachable and competent, that you will have a wonderful flight with nothing to worry about.”

However she also explains how while you may be judging her, she is also evaluating you very closely.

She said: “It’s your impression on me that I’m paying close attention to, and I’m considering a number of possibilities. For example, here are just a few things I consider…

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The flight attendant continues: “Obviously, if someone appears to be intoxicated we don’t want them on the plane; the potential for future problems is too great.

“Likewise, if someone boards the plane with hateful and nasty attitude toward the crew, that’s a concern that needs to be addressed before departure.

“I watch for disabilities that may disqualify someone from sitting in the exit row. They need to be able to physically lift a heavy hatch (up to 60 lbs) or open a heavy door (several hundreds pounds). Likewise, if they cannot understand English, they cannot understand shouted commands. Nor can they read the instructions on how to open up the exits.”

The cabin crew member explains how when she seeds a muscle person, she makes a mental note of where they are sitting.

She says : “I consider this a personal source for me. In the event of an attack on the flight or on me, these are my “go-to” people. If a situation looks like it could develop, I’ll privately and discreetly ask one of these people if they would be willing to help us if necessary.

“Help might involve subduing or restraining an unruly passenger. We hope it never happens, but we will prepare just incase it does.”

Another common thing that all flight staff members do is try to detect if there are any other flight attendants onboard who are taking the flight for a holiday.

These people are considered another valuable resource who have been trained so they know what to do incase of an emergency whether that be medical or otherwise.

The flight attendant continues: “One must be constantly alert and aware of one’s situation. So when I greet people. You better believe that I’m always very aware of each passenger who steps through the door of the aircraft.

“For example, I’ve had passengers board who look pasty and pale, deathly ill. (We removed them; nobody wants their flu germs!) I often see passengers who are afraid of flying and need a word of comfort and encouragement.

“I’ve had people try to smuggle pets in their purses and handbags, bottles of booze in their briefcases.”

She explains how she always has to be aware who is onboard and where they are sitting for a number of different reasons but the main being safety.


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